Terms of Service

Effective Date: August 13, 2026

Welcome to Drache. These Terms of Service govern your use of the Drache website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Drache

Drache is an e-commerce brand operating from:

J-97, MIDC, Jalgaon, Maharashtra, India

Throughout these Terms, the terms "Drache," "we," "us," and "our" refer to Drache. The terms "you" and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not violate these Terms or applicable laws.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website or systems.

• Interfere with the security or operation of the website.

• Use our website or content to harm, deceive, or mislead others.

• Copy, reproduce, or misuse our brand, content, images, or other intellectual property without permission.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, minor differences in product appearance, color, packaging, or other visual details may occur due to screen settings, photography, manufacturing variations, or other factors.

Drache reserves the right to correct errors, update product information, or modify product availability at any time without prior notice.

4. Orders

Placing an order on our website constitutes an offer to purchase the selected products.

Drache reserves the right to accept, reject, cancel, or limit an order where necessary, including in situations involving:

• Product availability issues.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Errors in the order or shipping information.

• Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, an applicable refund may be issued according to the circumstances.

5. Pricing and Payments

All prices displayed on our website are subject to change without prior notice.

You are responsible for providing accurate payment and billing information when placing an order.

Payments may be processed through third-party payment providers. Drache is not responsible for technical issues, delays, or failures caused by third-party payment providers, banks, or other financial institutions.

6. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders within the applicable timeframe communicated on our website or during the ordering process.

Delivery times may vary depending on the shipping provider, destination, weather, holidays, logistical conditions, or other circumstances beyond our control.

Once an order has been handed over to the shipping provider, delivery may be affected by circumstances outside Drache's control.

Customers are responsible for providing accurate shipping and contact information.

7. Returns and Refunds

Drache does not accept general returns or exchanges.

If you receive a product that is damaged or incorrect, you may request a refund subject to our Return & Refund Policy.

A valid parcel opening video is mandatory for claims involving damaged or incorrect products. Claims without the required parcel opening video will not be accepted.

For an incorrect order, only the incorrect item will be eligible for a refund.

If a refund is approved, Drache reserves the right to determine whether the refund is provided through the applicable payment/refund method or as store credit.

8. Intellectual Property

All content available on the Drache website, including but not limited to:

• Brand name and logos

• Product images

• Product descriptions

• Graphics and designs

• Text and written content

• Website design

• Videos and other media

is owned by or licensed to Drache and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

9. Third-Party Services and Links

Our website may use third-party services or contain links to third-party websites.

These services and websites are operated independently by third parties. Drache is not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

10. Limitation of Liability

To the extent permitted by applicable law, Drache will not be liable for indirect, incidental, consequential, or unforeseeable losses arising from your use of our website or purchase of our products.

Drache is also not responsible for delays or failures caused by circumstances beyond our reasonable control, including shipping disruptions, natural events, technical failures, or third-party service interruptions.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

11. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Drache harmless from claims, losses, damages, liabilities, and expenses arising from your misuse of our website, violation of these Terms, or violation of applicable laws or third-party rights.

12. Changes to These Terms

Drache reserves the right to modify or update these Terms of Service from time to time.

Any updated Terms will be published on this page with a revised effective date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

13. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms or your use of the Drache website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over Jalgaon, Maharashtra, India, subject to applicable law.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Drache
J-97, MIDC, Jalgaon, Maharashtra, India