Shipping Policy

Effective Date: August 13, 2026

At Drache, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders placed through our online store are processed and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

We make reasonable efforts to process and dispatch orders within the timeframe communicated on our website at the time of purchase.

Processing times may vary depending on order volume, product availability, holidays, or other operational circumstances.

2. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, shipping method, or other applicable factors.

3. Delivery Time

Estimated delivery times may vary depending on your location and the shipping service used.

Delivery may take longer than the estimated timeframe due to circumstances beyond Drache's control, including:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier delays

• Address-related issues

• High shipping volumes

• Other unforeseen circumstances

Any delivery date or timeframe provided by Drache is an estimate and is not guaranteed unless specifically stated otherwise.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, name, and contact number when placing an order.

Drache is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.

5. Tracking

Where tracking information is available, it may be provided to the customer after the order has been dispatched.

Customers can use the tracking information provided by the applicable courier or shipping service to monitor their shipment.

Tracking updates may take some time to appear after an order has been dispatched.

6. Delayed or Lost Shipments

If your shipment is delayed, please first check the tracking information provided by the shipping carrier.

If the shipment appears to be lost or has an unusual delay, please contact Drache with your order details so that we can review the matter with the applicable shipping provider.

Delivery delays caused by the courier or circumstances beyond Drache's reasonable control do not automatically qualify for a refund or cancellation.

7. Damaged or Incorrect Delivery

If your parcel arrives damaged or contains an incorrect product, please refer to our Return & Refund Policy.

A continuous parcel opening video is mandatory for claims involving a damaged or incorrect product.

Claims without the required parcel opening video will not be accepted.

8. Delivery Confirmation

Once the shipping carrier records an order as delivered to the provided shipping address, the order will generally be considered delivered.

If you believe your order has been incorrectly marked as delivered, contact Drache as soon as possible with your order details so that the delivery can be investigated.

9. Contact Us

For shipping-related questions or concerns, please contact us with your order number and relevant delivery details.

Drache
J-97, MIDC, Jalgaon, Maharashtra, India