Refund policy

Return & Refund Policy

Effective Date: August 13, 2026

At Drache, we strive to ensure that every order reaches you correctly and in good condition. Please read the following Return & Refund Policy carefully before placing an order.

1. No Returns

Drache does not accept returns or exchanges for products once they have been delivered.

We do not accept returns due to change of mind, incorrect product selection, or any other reason unrelated to the product being damaged or incorrectly supplied.

2. Damaged or Incorrect Products

If you receive a product that is damaged or different from the product you ordered, you may request a refund for the affected item.

In the case of an incorrect order, only the incorrect item will be eligible for a refund. Other items in the same order will not be eligible for a refund unless they are separately found to be damaged or incorrect.

3. Parcel Opening Video Is Mandatory

For any claim involving a damaged or incorrect product, you must record a continuous video while opening the parcel.

The video should clearly show:

  • The unopened parcel/package.

  • The condition of the parcel before opening.

  • The complete opening process.

  • The product received and the issue with it.

Claims without a valid parcel opening video will not be accepted.

The parcel opening video is required as proof to verify that the product was damaged or incorrect at the time of delivery.

4. Refund Requests

If you receive a damaged or incorrect product, please contact Drache with your order details and the required parcel opening video.

Drache will review the claim and determine whether the product qualifies for a refund.

Submission of a claim does not automatically guarantee a refund. The claim must satisfy the requirements of this policy and be approved by Drache.

5. Refund Method

If a refund is approved, Drache reserves the right to determine the form in which the refund will be provided.

Depending on the circumstances, the refund may be provided through the applicable payment/refund method or as store credit.

6. Non-Eligible Claims

Refunds will not be provided for:

  • Change of mind.

  • Incorrect product selection by the customer.

  • Products that are no longer wanted.

  • Claims without the required parcel opening video.

  • Issues that cannot be reasonably verified.

  • Items other than the specific damaged or incorrect item claimed.

7. Contact Us

For questions regarding a damaged or incorrect product, please contact Drache with your order number, details of the issue, and parcel opening video.

Drache
J-97, MIDC, Jalgaon, Maharashtra, India